Printer hp self test report magenta blank

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

• HP Community
• Printers
• Printer Ink Cartridges & Print Quality
• Magenta not printing at all. Everything else is perfect

Magenta not printing at all. Everything else is perfect

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Bookmark
• Subscribe
• Mute
• Printer Friendly Page

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.

Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-08-2023 05:46 PM

My Smart Tank printer 7000 Series is not printing the Magenta color.

The tanks are all full, I followed all the troubleshooting HP provided and ran every maintenance tools in the HP Smart toolbox (twice). There is no error showing either

Gaya1239

‎11-10-2023 01:18 PM

Welcome to the HP Support Community

I understand you are facing a print quality issue with your Print Quality issue HP Smart Tank printer 7000 Magenta not printing Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way?
• What's the application you are trying to print from?
• Have you tried printing from a different application or device?

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

1. Check your ink or toner levels: Make sure that your printer has enough ink or toner to print the document. If you're running low, replace the cartridges as needed.
2. Verify the document content: Open the Word document and make sure that there is actual content in it. Sometimes, a blank page might be the result of an empty or corrupted document.
3. Page setup and margins: Check your document's page setup and margins to ensure they are properly configured. Incorrect margins or page settings can sometimes lead to blank pages.
4. Printer settings in Word: Open your Word document and go to the "File" menu, then select "Print." In the Print dialog, make sure that the correct printer (HP Deskjet 3520 ) is selected. Also, check for any unusual print settings that might be causing the issue.
5. Update or reinstall printer drivers: Outdated or corrupt printer drivers can sometimes cause printing problems. Visit the HP website to download and install the latest printer drivers for your HP Deskjet 3520.
6. Restart your computer and printer: Sometimes, issues can be resolved by simply restarting both your computer and the printer. Turn off both devices, wait a few seconds, and then turn them back on.
7. Try a different program: To determine if the issue is specific to Microsoft Word, try printing from a different application, such as Notepad or a web browser. This can help you determine if the problem is with Word or the printer.
8. Print a different document: Create a new Word document with a simple text and try to print it. This will help you determine if the issue is specific to the original document.
9. Check for software updates: Ensure that your operating system, Microsoft Word, and the printer software are up to date. Sometimes, software updates can fix compatibility issues.
10. Print a test page from the printer itself: Most printers have a built-in self-test or diagnostic page feature. Refer to your printer's manual to print a test page directly from the printer. This can help you confirm if the printer is functioning correctly.

Refer to this Document Follow the troubleshooting steps

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!